Legal notice

The project was managed and developed on behalf of the Tournai Tourist Office by

L’agence intercommunale de développement IDETA
Rue Saint Jacques, 11
Phone : +32 69 35 42 85

Graphic design and ergonomic design

GMT Editions
Villeneuve d’Ascq


This project was financed under the European Union’s Convergence Objective.

Information, publisher and contact details

Nicolas Plouvier
Directeur de la Valorisation du territoire
Rue Saint Jacques, 11
Phone : +32 69 35 42 85

Information content

The content presented on this website was created by the IDETA agency for development co-operation between local authorities and by the Tournai Tourist Office.

Personal data processing policy

This is how we respect and protect your personal data. To summarise:

  • We do not share your personal data with other companies.
  • We guarantee you full access to data regarding you (to consult it, change it and have it deleted from our database), which is free of charge.
  • IDETA, which is responsible for processing the data collected via this website, is at your disposal should you have any questions. To contact IDETA, email info@ or write to the following address: Rue Saint Jacques 11, BE-7500 Tournai, Belgium.
Personal data collection

You can browse our website without having to provide any personal data whatsoever. You will be asked to provide personal data if you use our contact form, to make it easier for us to reply to your queries or requests (when you ask us to get back to you or when you request brochures).

Once we have replied to your query, it may come to pass that we will keep your details on file in order that we can send to you, as applicable, tourist information on our region or on our activities. You can opt out of such communications simply by telling us that you want to opt out of them.

When you provide data to us, we store it in a file (on a database) which can only be used by our staff.

At no time will we provide your data to other companies.

Use of your personal data

We will only be able to use your personal data:

  • To reply to your queries (when you ask us to contact you or when you request brochures).
  • To draw up statistics on the originating geographical location of the queries we receive via the website (statistics such as “80% of ‘Please contact me’ queries came from European countries”).
  • To keep you informed about promotional activities and news and to give you some ideas for discovering amenities, tourist sites, operators, events and other tourist and cultural bodies and organising entities.

Under no circumstances howsoever will your data be passed on or sold to third party companies. This ensures that you are protected against junk post, nuisance phone calls, bombardments of commercial email and other malicious uses of your data (spam, etc.).

Access to your personal data

It goes without saying that we comply with the Belgian Act of 8 December 1992, as amended by the Act of 11 December 1998 (which transposed a European Directive). This Act protects you against any misuse of your data. You notably have the right to access data regarding you free of charge and to ask us to change it or to delete it from our records. To do so, simply send us a request by email.

We comply with the recommendations made by the Private Life Protection Committee (la Commission de la Protection de la Vie Privée), which operates under the aegis of the Belgian Federal Government.

Collection and analysis of non-personal statistics

As is the case as regards all websites, our server automatically collects non-personal data, such as dates and times, operating systems, the search engine keywords used to find us, etc.

We use these statistics to improve our website by catering it to the requirements of users.

For instance, we might find out that, “50% of visitors to the website leave it after 20 seconds” but not that, “Mr A. visited the website at such-and-such a time and left it after viewing three pages”.

Therefore these statistics do not infringe your privacy in any way howsoever.